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[ SOLVED ] HBO Max App Not Working on Samsung

HBO Max is one of the most popular streaming platforms in the world. Here I am going to fix HBO Max app not working on Samsung, LG, Sony, or other TV.

The platform releases many shows online that are related to the infotainment genre.

HBO Max App

HBO has been offering its services for more than 10 years now. They have also launched its services for smart TV users that can be accessed through the HBO Max app.

With HBO Max, the viewers can watch on-demand video services.

The video streaming platform released exclusive documentaries and TV shows.  The best part is that the viewers can binge-watch all these shows back to back.

This platform is ideal for all the people who want to enjoy their weekend binge-watching.

It can get frustrating if the HBO Max app is not working on your Samsung, LG, Sony, and other TV devices.

Common problems faced by the HBO App users

HBO is a streaming service, and similar to other streaming services, this platform could also create issues. HBO Max app sometimes doesn’t work and this problem is quite common.

The app often doesn’t work with apps like Samsung, LG, Sony, and other smart TVs as well.

There could be a lot of issues with your app and smart TV connectivity. The problem could with your internet connectivity or there might be other technical glitches.

If you are facing one of these problems, then you must follow the below troubleshooting methods to fix the issue.

How To Fix HBO Max App Not Working on Samsung, LG, Sony, or other TV?

After a long hard day at work, you want to watch your favorite show. HBO Max is a great platform that allows you to binge-watch the shows easily. You can stream your favorite shows on HBO Max.

There can be nothing more frustrating than the HBO Max app not working. There are a few issues that are quite common among smart TV users.

Here are some solutions on how to fix these issues.

Reboot devices

Rebooting issues can create a lot of problems with your HBO Max app. It is a great idea to reboot your Smart TV and WI-FI router because this might help you to solve the problem.

There are times when your TV gets technical issues because of the connectivity of the app. It doesn’t run properly because of technical glitches.

The good news is that these issues can be fixed easily by rebooting the device. You must reboot your devices often as this will help you to make your app work properly.

Check HBO Max Servers

HBO Max has more than 60 million users. The streaming app might not be able to manage these huge numbers sometimes. There is a lot of load on the server sometimes because of tons of users at the same time.

The developers often have to run maintenance checks on servers because this can create a lot of issues. Maybe the HBO Max app not working by the server.

The servers are unreachable, and this could be the reason why your HBO app will not work.

There are also chances that the app might not load videos. You can detect this problem by checking the downtime of HBO servers. You can check the server update on the official Twitter handle page as well.

Re-Login to Your Account

If you have changed your account passwords, then your HBO Max app might not work. If you are facing this problem, then you could re-login to the app.

  • This could solve the problem easily and will make your app work once again without any issues.
  • You have to fill in your new credentials and enjoy the services again.
  • It is also a good idea to change your password often because this will help you to protect your HBO Max app.

Check your internet services

The speed of your internet connection plays an important role in the working of your app. This is why it is important to check the speed and quality of your internet connection.

Fast internet speed helps you to enjoy the services of HBO Max. You must have at least 1mbps speed to stream 480p resolution.

In some cases, it is also a great idea to use the cellular network, which comes with a limit in bandwidth.

If you want to solve this issue, then you can troubleshoot your internet connection. Make sure to check your ISP and look for a new and better internet plan. It is a great idea to contact your internet providers.

They will be able to provide you with the best internet package solution to stream your HBO Max.

Update Smart TV OS

HBO Max consumes the latest technology that ensures you can watch your favorite TV shows and documentation.

There is usually no lag but sometimes technical issues can hinder your viewing experience. Moreover, if the smart TV is using an older version of Android it may not be a compatible choice.

The app may not work if the app is not working properly or it may crash due to some problems. It can be one of the reasons why your HBO Max is currently not working on Samsung, LG, and Sony.

Here is what you can do:

  • Open your Smart TV settings and navigate the software to update it.
  • There are plenty of updates available and you can install them easily by following the instructions online.

Disable VPN Services

VPN is a wonderful choice for users. It allows you to bypass any geographical restriction. You can open up HBO from any country even if it is restricted in your area.

It will be easy to access the regional shows and documentaries. If the HBO website detects that you are using a VPN they may disconnect you from their websites.

When the streaming service is disabled it will not let you view any of the shows. Even the apps may stop working for the time being.

  • The first step will be to disable your VPN services and find out whether your app is working or not.
  • In some cases, the VPN IP addresses are banned and this is why people are using VPN services to watch their favorite shows.
  • You must check the settings for the VPN and find why it is not working.

Clear the cache and Data

All the streaming apps nowadays keep the video cache and memory.

It helps you give a good streaming service at the same time. However, if your cache is corrupted for unknown reasons, you will find that the app doesn’t work.

You need not worry as clearing the cache will help you use any app easily and effectively. When this issue is fixed you can keep the streaming going.

Even the Smart TV has a similar method when it comes to cleaning the app cache. You can fix the issues and watch your favorite TV shows on HBO MAX.

Here is how you can do it:

  • Open the Settings app and reach the Apps section.
  • Now click on the clear data button.
  • When the data is clear you must restart the app to let it start once again.

Install HBO Max from the TV Store

HBO Max is a premium and trendy app that you can use to watch your favorite shows. You must update it whenever required.

The updates are released frequently by the manufacturers to give you a good experience. In many cases, it has been observed that people are using HBO Max APK files from third-party websites.

However, it sometimes works and sometimes it doesn’t.

  • If you are installing the HBO app from an unreliable source it is better not to use it.
  • You can delete it and install it once again from a better source.

HBO Max App May Be Buggy

If the HBO Max has bugs, it may not work properly. You must clear the cache first and let the app start working again.

Apart from that, you can restart your HBO Max as well.

Here is how you can do it:

  • Close the app.
  • Restart your TV.
  • Open the app.

This can help you solve your HBO Max problems and check if the app is running again or not. If things still don’t work you can call the support team for some help.

Your TV isn’t Compatible

Sometimes your TV set isn’t compatible and you must check all the details before you use HBO Max.

All the problems related to TV can be complicated and challenging. The best idea is to purchase a new TV or wait for the time till HBO changes its settings.

You can use tablets, smartphones, and PC or browsers for the same.

Here is a list of compatible TVs that you can use:

  • Roku.
  • Apple TV.
  • Android TV.
  • Amazon Fire TV.
  • PlayStation 4 and 5.
  • Samsung TV 2016 units.
  • Contour Stream Player.


HBO Max has around 60 million users just like any other famous streaming service platform.

Make sure that your app is streaming properly on all such devices. Manufacturers are working hard to bring a better version of it including Smart TV.

You can keep your app updated with the latest version. If you feel it isn’t working, read the details above to find the solution.


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