Home Tutorials How to Fix When Prime Video Won’t Open on Roku

How to Fix When Prime Video Won’t Open on Roku

Troubleshooting Amazon and Roku streaming troubles.

Let’s begin!

Fix When Prime Video Won’t Open on Roku

When Amazon Prime Video won’t open on Roku, it could be due to a number of factors.

  • The Amazon Prime app for Roku will not be available at all.
  • You are unable to access your Amazon Prime account.
  • You won’t be able to start any Amazon Prime videos.
  • These problems can occur even if there are no error notifications.
  • They can occur when you try to choose the Amazon Prime symbol or while you’re logged in and attempting to launch a video from your Amazon Prime account.

Why isn’t Prime Video playing on Roku?

  1. There could be a variety of reasons why you can’t get Amazon Prime to work on your Roku device. There may be no internet connection, troubles with your Amazon Prime account, or problems with the Roku streaming device itself.
  2. It’s also possible that the Amazon Prime Roku Channel will simply stop working. Finally, a new firmware upgrade for the Roku device may need.
  3. For how to get Prime Video to open on your Roku.
  4. Since there are so numerous causes why Prime Video isn’t functioning on the Roku, it’s better to start with the most basic issues and work your way up to the more complicated ones.
  5. Is there any other equipment in your house that you can link to the internet?
  6. When your internet connection is down, the most typical reason for the Prime Video app not opening on Roku is that it isn’t operating.
  7. If you can’t connect to the internet using your computer or smartphone, there’s a problem with your entire network’s internet connection. You’ll need to troubleshoot your internet connection if this is the case.
  8. Restarting your router is one of the simplest solutions.

Your Roku device should start again or reset. If you’re experiencing persistent app or system issues, rebooting your Roku device will clear them up and allow you to use your apps again.

If it doesn’t work, try restarting your Roku device. You will lose all of your personal preferences if you choose to reset them. You’ll need to reconnect it to your Roku account and repeat the Roku setup procedure.

Connect Roku device to Internet or Wifi

Are you able to connect your Roku device to the internet?

This could be the issue if none of the Roku channels are available.

  • Check if your Roku has an IP address on your network by navigating through the Roku menu.
  • You’ll need to connect your Roku to your Wi-Fi network if it doesn’t work.
  • The Amazon Prime channel should start operating again as long as your Wi-Fi network re-connect to the internet.
  • Check to see if your Amazon Prime membership is still current and that you’re using the correct ID and password.
  • You should also see if Amazon Prime is now unavailable.
  • If that’s the case, it’ll explain why Prime Video isn’t working on Roku.

Remove the Amazon Prime channel from the equation.

If the problem with Prime Video not launching on Roku is due to a frozen or crashed channel, removing and reinstalling the channel should fix the problem.

Roku should update. It’s possible that if your Roku device is out of date, you won’t be able to access the Amazon Prime channel.

The Roku device usually updates itself, but double-checking that it’s up to current is a smart troubleshooting step when channels aren’t working.

[sc_fs_faq html=”true” headline=”h2″ img=”” question=”Do you have a slow internet connection?” img_alt=”” css_class=””] Even if you have an internet connection, a sluggish internet connection can make it difficult to open Roku apps. Check your internet connection speed. If your internet speed is poor, you’ll need to go through troubleshooting methods to enhance it. [/sc_fs_faq]


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